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FREQUENTLY ASKED QUESTIONS

  • Order Changes or Cancellation
    If you are uncertain about your order or have placed it in error, you have the option to cancel it promptly. We allow cancellations within 1-2 working days after the payment has been made. Therefore, it is crucial to ensure that your order details are correct and confirmed immediately after placing the order. Should you need to make changes or cancel your order, please inform us at your earliest convenience. We encourage you to contact us with any questions or concerns; our team is here to assist you. Email: sales.alicebikes@gmail.com Your satisfaction is our priority, and we appreciate your cooperation in ensuring a smooth ordering process.
  • Payment Options
    We gladly accept payments through Yoco, which also supports major credit cards and debit cards (VISA/MasterCard). Please be aware that your selected payment method will be immediately debited once your order has been processed. You can conveniently make a secure payment on our shop page. For those who prefer Electronic Funds Transfer (EFT), this option is available as well. Simply select EFT during checkout and follow the provided instructions. After completing your payment, kindly send us the Proof of Payment (POP) to sales.alicebikes@gmail.com. This helps us verify your transaction promptly. Your satisfaction is important to us, and we appreciate your trust in our payment process.
  • Return & Refund Policy
    Our return and refund policy allows for a 30-day window from the date of purchase. If 30 days have elapsed since your purchase, unfortunately, we cannot offer you a refund or exchange. Please note that items purchased at sale prices and complimentary items are non-refundable. To be eligible for a return, the item must be unused and in the same condition as when you received it. It should also be in its original packaging. For a comprehensive overview of our return and refund policy, please visit our dedicated page on our website. Click here Additionally please take note: If you're ordering goods located in South Africa, like our black folding Alice bikes, you can anticipate delivery within 3-5 days after payment. Additionally, all our prices include VAT for straightforward and hassle-free transactions. We value your satisfaction and strive to ensure a transparent and fair process for all our customers.
  • Delivery Information
    We exclusively partner with The Courier Guy for all our deliveries. Please be informed that delivery will only commence once payment has been successfully cleared in our bank account. Rest assured that our collaboration with The Courier Guy ensures a reliable and efficient delivery service to your specified address. Your satisfaction and a seamless shopping experience are our priorities. If you have any further questions or require additional information, feel free to contact us.
  • Who do we sell to?
    Our company operates on a global scale, serving clients worldwide. While our headquarters are located in Johannesburg, South Africa, we extend our services to customers across the globe. To better understand our operations and ensure compliance with our policies, we recommend reviewing our terms and conditions. These documents provide comprehensive details regarding our business practices and guidelines. If you have any specific inquiries or require further clarification, please do not hesitate to reach out to our customer support team for assistance or just click on "let's chat" and we are happy to help you!

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